Can a new ticket be opened by sms?

I can open new tickets via the phone and email but if I enable the sms channel, can new ticket’s be opened via sms as well?

Thanks…

As far as I’m aware you currently can just reply to SMS after your customer initiated the ticket by an SMS.

This is being discussed at the following thread:

We’re planning on changing that in the future

We’re planning on changing that in the future

Cool!

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