Block Notifications from internal BOT

Technical assistance
1

Infos:

  • Used Zammad version: 7.0.0-bc96ad9b.docker
  • Used Zammad installation type: (source, package, docker-compose, …) docker
  • Operating system: Windows 11

Expected behavior:

  • Have a BOT to run several routines without showing on the notifications.
  • See notifications only for my tickets as I set up in the profile, such as below:
    My Tickets (Tickets Updates, Ticket Escalation)
    Subscribed Ticket (Ticket Update).

Everything else is off.

Actual behavior:

  • Noisy notifications.
    Every time the BOT is RUN it shows on notifications for the whole Support Group.

  • What was attempted?
    Block Notifications using the following Regex on EMAIL > SETTINGS> BLOCK NOTIFICATIONS
    ^(examplebot@exampledomain.com|(mailer-daemon|postmaster|abuse|root|noreply|no-reply)@.+)$

  • What currently the BOT does?
    When I go to History of the Ticket I can see the following
    BOT Zammad Tasker

  • updated Ticket System Name

  • notification Ticket ‘example@exampledomain.com(update:online)’

Steps to reproduce the behavior:

  • The settings for my notifications are:
    My Tickets (Tickets Updates, Ticket Scalation)
    Subscribed Ticket (Ticket Update).

Everything else is off.

If anyone knows how to decrease the notifications by UI or API that would be great.

2

You cannot selectively silence notifications, no matter if the information / updates comes from a specific user via API or email. Your regex will only make Zammad ignore mails (thus discard them) if they match the regex.

There’s a feature request that might fit your use case, you might to vote (give the first article a “heart”) for it.