Better display of Child Parent TIcket in Overviews

[Mr_Cybertux]

I have seen this requested already:

Group Overviews (Parent/Child or Category)

Good morning/afternoon! My first feature request is to add either a child/parent relationship or Categorise Overviews. For example, we have groups of tickets which change status/tags based on the real life status but they all fall under the same Provisioning group. I am not fussed if the parent Overview must also be an overview itself or whether it’s merely a heading. I’ve created a mockup to explain better hopefully - so in this example, Prov - Activations, Appointments etc would sit under th…

Overview with relationship of parent and child status of tickets

Hi, is it possible to build an overview where we can see the parent and child relationchip of tickets? Or did i just not find it yet?!

Right now options for working with Parent/Child relations are very limited.
It would be great if they could be grouped on overviews for example in case of a Datacenter problem.
The parent ticket would be Datacenter crash with the Subtickets Check router config and check server config.
If the manager wants to check the stati of the child tickets he has to go in the parent ticket to see them.

Checking multiple Topics this way can be time-consuming.
If there was a tree display of some sorts, this issue could be solved.