Hi,
Currently, the knowledge base is totally separate from the ticket creation flow. Many support solution link both features to force the user to search first the knowledge base before creating a ticket.
So the feature would be an option which will add a button “Send a support request” if there is no result to a search in the knowldege, or if no result match the user’s real expectation.
This feature request has already been posted earlier in the two following forum topics :
Am I the only one feeling this feature a must-have ?
Thanks already for the great work done with Zammad ! We love it !
Best,
Olivier.