Add more than one mail to trigger

Technical assistance
1
  • Used Zammad version: 2.6.x
  • Used Zammad installation source: PKG
  • Operating system: DEBIAN
  • Browser + version: FIREFOX 62.x

Expected behavior:

  • I add more than one Mail Adress to a trigger like “If Mail is from XYZ.com, AAA.com, CCC.org status is closed” Zammad should close those mails.

Actual behavior:

  • Zammad just don’t do it. I also tried semicolon and ‘OR’ to separate the addresses, nothing works.

Is there a syntax description somewhere or do i have to generate a trigger for each one? I want to filter out the lots of SPAM mails we get.

thanks in advance,
christian

2

What about creating a trigger for each e-mail address?

3

sure, that’s possible but our routine works like this:

Makro for closing tickets and marking them as spam,
once in a week overlooking all as spam tagged mails pasting addresses in textfile,
and then best way would be just updating the trigger all in once each time

any recommendations for better solutions are very appreciated

4

Totally agreeing with you. Something like this needs to be possible.

Got a similiar (probably more complex) request a while ago which would handle this.

cheers

1 Like
5

You are not alone :slightly_smiling_face:. This feature request is already ‘on the list’, feel free to upvote for a better chance they will start working on it.

1 Like
6

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