Add more than one mail to trigger

kopfpolster · October 18, 2018, 10:19am

Used Zammad version: 2.6.x
Used Zammad installation source: PKG
Operating system: DEBIAN
Browser + version: FIREFOX 62.x

Expected behavior:

I add more than one Mail Adress to a trigger like “If Mail is from XYZ.com, AAA.com, CCC.org status is closed” Zammad should close those mails.

Actual behavior:

Zammad just don’t do it. I also tried semicolon and ‘OR’ to separate the addresses, nothing works.

Is there a syntax description somewhere or do i have to generate a trigger for each one? I want to filter out the lots of SPAM mails we get.

thanks in advance,
christian

edneymatias · October 18, 2018, 11:00am

What about creating a trigger for each e-mail address?

kopfpolster · October 19, 2018, 9:27am

sure, that’s possible but our routine works like this:

Makro for closing tickets and marking them as spam,
once in a week overlooking all as spam tagged mails pasting addresses in textfile,
and then best way would be just updating the trigger all in once each time

any recommendations for better solutions are very appreciated

dvnkln · October 19, 2018, 9:29am

Totally agreeing with you. Something like this needs to be possible.

Got a similiar (probably more complex) request a while ago which would handle this.

cheers

Charburner · October 19, 2018, 6:19pm

You are not alone . This feature request is already ‘on the list’, feel free to upvote for a better chance they will start working on it.

github.com/zammad/zammad

Make conditions AND/OR and thus enable several conditions of same type

opened 03:19PM - 13 Aug 18 UTC

closed 02:55PM - 02 Dec 22 UTC

MrGeneration

enhancement trigger prioritised by payment

### Infos: * Used Zammad version: 2.6.x * Installation method (source, package, ..): any * Operating system: any * Database + version: any * Elasticsearch version: any * Browser + version: any * Ticket-ID: #1031039, #1060690, #1067221, #1072409, #1079103, #1079241, #1079346, #1079468, #1082065, #1080184, #1083072, #1083556, #1083611, #1084691, #1087205, #1090351, #1099619 ### Expected behavior: * When ever using conditions (e.g. for Overviews or Triggers) it should be possible to use OR condition (e.g. using the same type of statement more than once ) ### Actual behavior: * Zammad only allows AND-Conditions * It's not possible to use a Statement type more than once per query This applies at least to the following Zammad-Sections and should be done at all possible places, because the user would not expect the dialoges to be inconsistend: - Overviews - Trigger - Scheduler - SLAs - Time Accounting ### Steps to reproduce the behavior: The following applies to any Zammad-Section mentioned above, I'll use overviews as example * Create a new overview, giving it a meaningfull name * As condition, choose "OWNER is specific user AGENT A" * press + for a new condition part * try to choose owner, to make the condition match to AGENT B, too => won't work - this should be possible. This Issue is to cover all request too 100%, thus the other issues will be closed and linked below: #885 #1004 ### Tasks - [x] https://github.com/zammad/coordination-sprint-tasks/issues/10 - [x] https://github.com/zammad/coordination-sprint-tasks/issues/6

system · February 16, 2019, 6:19pm

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