Info: Used Zammad version: 6.3.1 Used Zammad installation type: Docker Compose Expected behavior: The Zendesk to Zammad migration to process all 82k tickets and import them to the new instance. Actual behavior: The migration tool stops at either 7k or 8k tickets and then marks itself as complet…

Hi! Did you start the migration from the WebUI? I had the same issue importing around 56k tickets from OTRS. My suggestion is to set up the nginx server timeouts accordingly tune zammad workers and concurrent jobs Configuration via Environment Variables — Zammad System Documentation documentati…

@skip I have been using the Console method, which is why my production.log is so barren. What do you mean by “set up the nginx server timeouts accordingly,” and what parameters for the workers and concurrent jobs would you recommend?

Sorry for the wait on my response; I have a lot of projects going on. Even after adjusting and tuning for best performance and database connectivity, it always stops at exactly 8000 tickets processed.

Zendesk Migration Incomplete

Technical assistance

skip July 12, 2024, 7:30am 4

For the Database and parameters I suggest to read the docs and search the forum posts to learn more about it. Do not blindly apply numbers.

Straight from the documentation:

Some interesting threads:

Sorry for not giving straight answers, but it highly depends on your setup.
e.g. Elasticsearch will also eat up resources while indexing, etc…