Zammad suddenly stuck on Loading Screen

Technical assistance
1

Infos:

  • Used Zammad version: just updated to 4.0
  • Used Zammad installation source: (source, package, …)
  • Operating system: Ubuntu
  • Browser + version:

Expected behavior:

  • To open like it did

Actual behavior:

  • Suddenly stuck on loading screen

Steps to reproduce the behavior:

  • I dont know

Here’s a pic plus console output

failed_zammad
failed_zammad1920×877 59.6 KB

2

hi there,

I had a similar problem after updating to 4.0, you get a 404 Error on this application-… files.
normally the files should be located at /opt/zammad/public/assets/
if the files aren’t there, you can recompile them with zammad run rake assets:precompile

after this the .css file was loading again, but it kept stuck at “loading…”
then I restored one file from backup, and it’s working again, but without the 4.0 features

more on that here:

3

Can you please stop telling people to do that?
It’s not a solution, it’s not even a good workaround.

These steps should be fine on a 404 error:

  • zammad run rake assets:precompile
  • systemctl restart zammad # actually crucial

You should be fine after.

4

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