Website shows "Loading..." after Update to 4.0

[Syncnaptic1]

Infos:

• Used Zammad version: 4.0
• Used Zammad installation source: package
• Operating system: ubuntu 18.04-LTS
• Browser + version: any

Expected behavior:

• after Update, working website
  
• in the Chrome console I get:
  
  

Actual behavior:

• Website shows the zammad-bird and “Loading…”

Steps to reproduce the behavior:

• After the update to 4.0, the .css file was not loading
• I then used zammad run rake assets:precompile after this I get the current error

[Syncnaptic1]

I found this thread Assets Warning / still “Loading” on different clients with a similar problem.
There is a link to another thread [Js console error and non working comments - #10 by elmar], where the solution was to disable Ticket Time Tracking.

Time tracking is enabled in my environment, does anyone know how to disable time tracking in console?

I already tried to delete the .js files in /opt/zammad/public/assets

Update:
found a probably not ideal workaround for this problem.
I restored the /opt/zammad/public/assets/application-0369232906b271baac50c26af9e483a97c4cec610d2ae7b0e098e94492f0d490.js file from an 3.6.1 backup and replaced the application-76af1795f9e26b5ae369233b19b8fd1a9f14a72d2eac5b93275c3b955bedbf34.js -file.

Here are two screenshots of the problematic lines in the 4.0 file:

I disabled the time tracking, and restored the 4.0 file, but it didn’t worked, same error, so it’s not the timetracking which is causing this problem.

[ali]

hi!

Try to check folder rights.

chmod -R a+r /opt/zammad/public/*

Regards

[Syncnaptic1]

hi,

tried it but nothing changed

[MrGeneration]

Just a short side note from the original issue: Please use the stable version from Github, not ftp.zammad.com.

See:

Website shows "Loading..."