Zammad set ru email template for password reset notification


  • Used Zammad version: 5.2.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Brave 1.39.11

Expected behavior:

  • recieve password reset email notification in russia

Actual behavior:

  • password reset email notification is comming in EN

Thank you,.

The language is detected from the browser + the user locale setting, you should read This and This, its very similar and shows you how to check in Rails, also if I look in the app\views\mailer\password_reset, RU is listed.
Hope that helps you somewhat.


thanks, I have solved this problem

from the path ‘/opt/zammad/app/views/mailer/password_reset’ which stores multi-language templates, zammad by default uses ‘en.html.erb’ file and I have moved ‘ru.html.erb’ to ‘en.html.erb’

So you have workarounded your problem but not actually solved it. wp.