- Used Zammad version: 5.2.x
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04
- Browser + version: Brave 1.39.11
- recieve password reset email notification in russia
- password reset email notification is comming in EN
The language is detected from the browser + the user locale setting, you should read This and This, its very similar and shows you how to check in Rails, also if I look in the app\views\mailer\password_reset, RU is listed.
Hope that helps you somewhat.
thanks, I have solved this problem
from the path ‘/opt/zammad/app/views/mailer/password_reset’ which stores multi-language templates, zammad by default uses ‘en.html.erb’ file and I have moved ‘ru.html.erb’ to ‘en.html.erb’
So you have workarounded your problem but not actually solved it. wp.