- Used Zammad version: 2.5.x
- Used Zammad installation source: package
- Operating system: Ubuntu 16.04.4 LTS (Digital Ocean)
- Email type: SMTP
- Email hosting provider: Google.
Upon creation of new tickets (or other events as outlined in the notification matrix in an agent’s user profile), Zammad should send an email notification. It used to do this.
Zammad sends test emails and account verification emails to newly created users just fine (so it’s not our SMTP settings), but it doesn’t send any notification emails.
When we first installed it, it worked fine.
Here’s a screenshot of my notification settings.