Upon creation of new tickets (or other events as outlined in the notification matrix in an agent’s user profile), Zammad should send an email notification. It used to do this.
Actual behavior:
Zammad sends test emails and account verification emails to newly created users just fine (so it’s not our SMTP settings), but it doesn’t send any notification emails.
Could you please create a test ticket within Zammad and then take a look into the Ticket history?
Zammad should note if it sends out notifications there. If not your trigger might be faulty.
If it says it did (but did not), please provide the production.log