Agent notifications with multiple groups

Infos:

  • Used Zammad version: 3.2
  • Used Zammad installation source: (source, package, …)
  • Operating system: various
  • Browser + version: various

Expected behavior:

  • I expected that every agent gets notifications (as configured in his profile) for every group he is assigned to

Actual behavior:

  • agents get only notifications for some/one group?

Steps to reproduce the behavior:

  • create multiple groups and assign agnets to them. no matter via role or manual

here in the community there canbe found a thread where somebody mentioned that zammad provides agent notifcatiosn for only one group. Still the case?

What is teh recommended way tp provide agent notificatiosn to agents with multiple groups?

Cheers
Martin