- Used Zammad version: 3.2
- Used Zammad installation source: (source, package, …)
- Operating system: various
- Browser + version: various
- I expected that every agent gets notifications (as configured in his profile) for every group he is assigned to
- agents get only notifications for some/one group?
Steps to reproduce the behavior:
- create multiple groups and assign agnets to them. no matter via role or manual
here in the community there canbe found a thread where somebody mentioned that zammad provides agent notifcatiosn for only one group. Still the case?
What is teh recommended way tp provide agent notificatiosn to agents with multiple groups?