Agent notifications with multiple groups


  • Used Zammad version: 3.2
  • Used Zammad installation source: (source, package, …)
  • Operating system: various
  • Browser + version: various

Expected behavior:

  • I expected that every agent gets notifications (as configured in his profile) for every group he is assigned to

Actual behavior:

  • agents get only notifications for some/one group?

Steps to reproduce the behavior:

  • create multiple groups and assign agnets to them. no matter via role or manual

here in the community there canbe found a thread where somebody mentioned that zammad provides agent notifcatiosn for only one group. Still the case?

What is teh recommended way tp provide agent notificatiosn to agents with multiple groups?