Used Zammad version: 5.1.1 Used Zammad installation type: ( apt install zammad …) Operating system: Ubuntu 20.04.4 Browser + version: Chrome Good morning guys, did anyone configured his SwyxIT telephony with the Zammad CTI Endpoint URL? I really dont know how i should connect the SwyxIT with the…

Zammad CTI and SwyxIT

spooy99 May 30, 2022, 8:43pm 4

Solution: Integrate Swyx IT >= 10.4 in Zammad Technical assistance

To the SwyxIT! > = 10.4 to integrate in zammad will be a dummy user (as this user never logs in no license is required) and a dial rule is needed The following scenarios are implemented Service number is called Event Ring in Zammad Call is put through o Event in Zammad Call is ended o Event in Zammad Call is not accepted and ended o Event in Zammad Dummy user receives as a number the service number so that the choice rule pulls as soon as someone calls the service number. The group / ag…

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