Zammad CTI and SwyxIT

  • Used Zammad version: 5.1.1
  • Used Zammad installation type: ( apt install zammad …)
  • Operating system: Ubuntu 20.04.4
  • Browser + version: Chrome

Good morning guys,

did anyone configured his SwyxIT telephony with the Zammad CTI Endpoint URL?

I really dont know how i should connect the SwyxIT with the Zammad Ticketsystem that i get the Informations in the Telephony inbound rider on the left.

nobody configured zammad cti endpoint with swyx it yet?

maybe this helps - liked to test it, but didn´t tryed

We use a Netphone Server which is Swyx, currently on version 13.
I don’t know how you organize your hotline so maybe you have to modify things a little bit but here is how we use it:
We have a dummy user for the hotline phone number (doesn’t need a Swyx licence) and in the call routing manager of this user we have a script that forwards the hotline calls to specific groups or the mailbox depending on the time etc. In the Start block of this call routing script we added a script that forwards the call information to Zammad.
I posted my script here

Maybe you have to adjust this for your use case but this should give you a good starting point to see how it works.