Almost everything works like intended. URLs open directly in Zammad as intended.
We use Zulip as our chat and there it can linkify a text like #10123 to an URL. However I cannot use the URL https://Zammad/#ticket/zoom/10123 because internally the URL https://Zammad/#ticket/zoom/125 is needed. I worked around that by using the URL https://Zammad/#search/number%3A10123. That is not exactly related to your addon package though.
The same problem is in Zammad itself. Iāve tested around with the chat, if you store the chat conversation as a ticket, then only a link to the chat is stored. If you click on the link inside this ticket, it opens in a new tab and the other tab gets disconnected.
Hi. Currently installed it in our (also agent-only) production setup with Zammad 5.2.1. Works like charm (It is really useful to force one and only Browser Tab with one and only active Zammad when clicking on Ticket links in other applications). Thank you so much.
We really tried to break the packageās expected behavior ā¦ but it simply worked reliably so far :-D. Hope that gets into the core (at least as option). Will test with Common Users (and not only agents) in a lab instance soon.
Works just fine @Stubenhocker . Thanks a lot to have found this solution to one of the few real nuisances of Zammad. And even w/o any deep changes to Zammad
Zammad doesnāt support windows as server runtime environment.
As this is a technical question of whatever direction, please use your own thread for that.
Iām slowly beginning to realize my mistake of posting about my addon in this thread directly rather than making a new post and linking to it, I didnāt intend to hijack the conversation ongoing here. Sorry!
For future discussions regarding the addon itās probably best to just have itās dedicated thread now here:
@colesnicov Please post details with what exact version of Zammad youāre using and if there are any errors reported in the console in the thread above or open a new issue in the addons github repo.
Whatās the recommended workflow with Zammad when you get sent a link to a ticket by chat?
Frankly I find this āone tab onlyā idea bizarre, especially when trying to copy/paste from one ticket on one screen to another ticket on another screen.
Hi Andre, I never copy&paste the link to a ticket to my colleagues. I instead copy&paste the ticket hook to them. Or some of my colleagues go fancy and use the shift+ctrl+2xdot shortcut to copy the ticket information into the clipboard. This will have the ticket id and the ticket title in it. I just drop the ticket id into my search, instead of pasting the link to my browser.