Hello,
I tried to connect Whatsapp with Zammad, I was able to connect it, but Whatsapp messages are not being received in Zammad.
The point ist orange before “Test Number”!?
The instructions say that you should set the webhook to version 19, but this option is not available in meta. Only version 24 is available.
The phone number is a test number from WhatsApp.
Has anyone successfully got the WhatsApp integration working?
Normally it should be working as expected, we have n other reported problems with it.
Do you have an informations from the log?
Where can I find the logs for this in Zammad?
/var/log/zammad/ …
Now it works, semi… I can receive messsages in zammad per whatsapp, but I cant sent messages.
#<Whatsapp::Client::CloudAPIError: (#131030) Recipient phone number not in allowed list: Empfänger-Telefonnummer steht nicht auf Positivliste: Füge die Telefonnummer des Empfängers zu einer Empfängerliste hinzu und versuche es dann noch einmal.>
Which allow list should the phone number be entered into?
You are using the test number and with this you can only sent messages to numbers which are in the allow list from this test number.
You can configure this allow list on meta side.
Honestly, metas configuration pages are an absolute nightmare.
It is far easier to verify your business account and add productive numbers.
I googled around 30 minutes to help you, as I cannot configure allowance lists on my accounts. But my app is verified and published already. When I configured the app for the release video, I remember having specific trouble with the test number.
Hello,
I’ve now tried to add a real phone number to Zammad, not a test number.
That works fine (no error messages in Zammad), however, the dot next to the number is orange instead of green.
Meta says that I should download the certificate and somehow confirm it. I don’t know how to do that with Zammad.
Has anyone else had similar problems?
This sounds not related to Zammad, I think in the end you need to verify your meta business account.
I completely agree. I’m not sure if I have to wait longer (I’ve already been waiting 5 weeks) until Meta confirms the number, or if it’s something else. I’m just fed up with this Meta nonsense right now. It’s too time-consuming and there’s no progress…
In our tests, it was normally no big problem when you have a verified Meta Business Account. And important is also that the number is not already used in another WhatsApp Business context.
Verifying my phone number was a matter of minutes back when I configured it. (I can’t go back and thus cannot re-verify certain steps due to that).
What I do remember is that I had to verify my (small)business, phone number and provide a payment method. If you have done all of that and are verified, you should be good.
