Hello,
I tried to connect Whatsapp with Zammad, I was able to connect it, but Whatsapp messages are not being received in Zammad.
The point ist orange before “Test Number”!?
The instructions say that you should set the webhook to version 19, but this option is not available in meta. Only version 24 is available.
The phone number is a test number from WhatsApp.
Has anyone successfully got the WhatsApp integration working?
Normally it should be working as expected, we have n other reported problems with it.
Do you have an informations from the log?
Where can I find the logs for this in Zammad?
/var/log/zammad/ …
Now it works, semi… I can receive messsages in zammad per whatsapp, but I cant sent messages.
#<Whatsapp::Client::CloudAPIError: (#131030) Recipient phone number not in allowed list: Empfänger-Telefonnummer steht nicht auf Positivliste: Füge die Telefonnummer des Empfängers zu einer Empfängerliste hinzu und versuche es dann noch einmal.>
Which allow list should the phone number be entered into?
You are using the test number and with this you can only sent messages to numbers which are in the allow list from this test number.
You can configure this allow list on meta side.
Honestly, metas configuration pages are an absolute nightmare.
It is far easier to verify your business account and add productive numbers.
I googled around 30 minutes to help you, as I cannot configure allowance lists on my accounts. But my app is verified and published already. When I configured the app for the release video, I remember having specific trouble with the test number.
