What is the status of "agents must not create new customers"

[d.zinzius]

Hi,

we need to prevent people of creating new customers. We have all customers in a LDAP Group and there shouldn’t be created new ones. We have seen a feature request in

Agents must not create new customers

Hey guys, we need the ability to prevent agents from wildly creating new customers in the “create ticket” form - I would suggest an additional checkbox within role management. In the meantime - if possible - a (hardcoded) workaround would be much appreciated, so that only admins are allowed to add customer users. Have a nice day

But there is no final decision.

Could you please add the rights to a role or is there some “official” way to do this?

Best regards

David

[MrGeneration]

It doesn’t help to open up dozens duplicate feature requests for the same feature.
We measure the “hearts” of the first article for community demand. Splitting those votes around several threads actually harms the success.

We’re not communicating roadmaps so you also won’t find a progress or general info on those kind of threads usually. What you’re complaining about is part of the required agent workflow. Might not fit your use case, I get that.