Variables to link to current ticket

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0
  • Used Zammad installation type: helm
  • Operating system: kubernetes k3s

Expected behavior:

When using Schedulers, I can send out reminders for tickets which link to the ticket in question. Either using a combination of properties or just having something like #{ticket.url}

Actual behavior:

The closes I have come is https://#{config.fqdn}/#ticket/zoom/#{ticket.number}, which does not work because the ticket number includes the organisation prefix.
This seems to me quite a trivial and basic option so I am surprised I found now way to do it.

See also Deep Link to display ticket by ticket number

2

#{ticket.id} should do the trick…