- Used Zammad version: 5.0.3
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: debian
- Browser + version: chrome
- direct link to display ticket with ticket number
- detail ticket view only contains zoom id which is unknown how to retrieve it for ticket number
- display detail of ticket
We use often the ticket number in an external system to reference it. We would like display the ticket via a link and provide only the ticket number which is displayed in the ticket. Currently we must provide a zoom id and its unclear how we can translate the ticket number to a zoom id to use this link pattern.