Deep Link to display ticket by ticket number


  • Used Zammad version: 5.0.3
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: debian
  • Browser + version: chrome

Expected behavior:

  • direct link to display ticket with ticket number

Actual behavior:

  • detail ticket view only contains zoom id which is unknown how to retrieve it for ticket number

Steps to reproduce the behavior:

  • display detail of ticket

We use often the ticket number in an external system to reference it. We would like display the ticket via a link and provide only the ticket number which is displayed in the ticket. Currently we must provide a zoom id and its unclear how we can translate the ticket number to a zoom id to use this link pattern.

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