- Used Zammad version: 3.4.x
- Used Zammad installation source: (source, package, …) Source
- Operating system: CentOS 8
- Browser + version: Firefox, Chrome, M$ Edge, all latest versions
Expected behavior:
- Access to all tickets as Agent and Admin
Actual behavior:
- Some tickets created by the Admin/Agent randomly show as “Unauthorized” on the list for all Agents/Admins:
Other tickets are fine.
Accessing the unauthorized ones shows:
Steps to reproduce the behavior:
- Login as Agent/Admin, create a ticket, wait for a day or two and reload the web interface
I found some posts on the same subject, like this one marked as “[SOLVED]”:
Unfortunately, the proposed solution:
“I was able to find the problem and fix it.
The checkbox “agent - access to CTI” was not set at the role “Admin”.”
does not work in our case.
Neither does the suggested commands:
In the URL you’ll find an ID, do
zammad run rails r 'p Ticket.find({ID})'
and check in which group it lifes (zammad run rails r ' p Group.find(GROUP-ID)'
. Check if you have rights to that group.
In my case, I get this:
So I cannot run the second command…
Any ideas on how to solve this random behavior?
Thanks a lot in advance!
Best,
Martin