Used Zammad installation source: (source, package, …)
Operating system: Linux
Browser + version: Chrome latest, Safari latest
Expected behavior:
be able to open and change tickets
Actual behavior:
" Opps… I’m sorry, but you have insufficient rights to open this Ticket." note with all tickets, even the ones I am owner off
What did I do?
I am the admin of our Zammad instance which has just been installed and put into operation. Great job building Zammad btw!!!
Now I have added more e-mails and introduced a new nomenclature for roles, groups and overviews and renamed everything accordingly. (e.g. before: Bundesvorstand, now: BV.Vorstand)
Now I suddenly can’t open any more tickets. I have removed all the hooks in the agent settings and set them again. I should have full access to all tickets. But no change. The other agents can still use Zammad normally.
Is this bug known? What can I do to search for errors?
Just to understand completely: If you have a role with right to all groups (or all roles together with the rights to all groups in overall) then you are not able to access the tickets?
Please take a look into your logfile and take a look if something appears there.
In the URL you’ll find an ID, do zammad run rails r 'p Ticket.find({ID})' and check in which group it lifes ( zammad run rails r ' p Group.find(GROUP-ID)'. Check if you have rights to that group.
Do I find the logfile in the GUI, or on the server? I’m just Zammad-Admin, no Serveradmin. Have to go to our Systemadministrator if the latter is the case.