Trigger - Email to specific user possible?

Hi,
As of now one needs to choose one among the 4 Email notification options

It would be great if we can allow notifying custom users / specfic users like

I saw a similar request

Trigger - action email send - more receivers

Was this not considered because it isn’t big enough use case to solve?

1 Like

The overall feedback for this functionality is, at the moment, not big enough.
You can at any time get a custom development that extends Zammad with this function, however, as it affects core function, is a bit complicated.

Thank you very much for your response @MrGeneration!

Is it in the scope of the community to guide me, if I venture into extending this?

I’m sorry, but telling you how to develop this is out of scope.