As of now one needs to choose one among the 4 Email notification options
It would be great if we can allow notifying custom users / specfic users like
I saw a similar request
Trigger - action email send - more receivers
Was this not considered because it isn’t big enough use case to solve?
The overall feedback for this functionality is, at the moment, not big enough.
You can at any time get a custom development that extends Zammad with this function, however, as it affects core function, is a bit complicated.
Thank you very much for your response @MrGeneration!
Is it in the scope of the community to guide me, if I venture into extending this?
I’m sorry, but telling you how to develop this is out of scope.
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