Trigger - Email: Multiple receivers and free-text receiver

[uli-heller]

It seems I’d like to have the same features as @dvnkln within this post: Trigger - action email send - more receivers - #3

• I need to be able to specify a custom email address
• I need to be able to specify multiple receivers

For my concrete use case, I’d like to do this:

1. Whenever a ticket is created via email
2. Send a mail to two recipients
   • the sender of the original email
   • a custom email address (which is basically an operating team of my customer)

For me, it is important that both emails addresses show up within To and/or CC. When the operating team
does a “reply all”, the answer should show up within zammad and within the inbox of the sender of the original email.

Any chance to get this done? Maybe by providing a bounty?

[uli-heller]

The feature requests are a little bit disappointing when you don’t get any reaction on them.
I know: I’m not paying, so there is no obligation…

[MrGeneration]

I can understand that - your use case is a bit “special” I think.
For example I do not have such a use case at all (never had until now).

I’d suggest Mailinglists, but this makes the configuration really annoying and dirty. This could be a quick work around at least.