Trigger - action email send - more receivers

Currently you can only choose one of the following four as receiver for outgoing emails via trigger:

  • Customer
  • Article Last Sender
  • Owner
  • All Agents

It would be nice to have the possibility to add any user (like it’s done in the overview configuration) or ANY email-address (free text) you like. Or even multiple email-addresses (including cc and bc of course).


for example: it would be really useful to set a Group-Supervisor in the Goroup objects and this supervisor can receive email send from a trigger.

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Hello Devin,
we are currently cleaning up our community requests and came across this request.
Since Version 3.4 you can select users also.

To select Mail-Addresses is intentionally not possible.