Currently you can only choose one of the following four as receiver for outgoing emails via trigger:
- Article Last Sender
- All Agents
It would be nice to have the possibility to add any user (like it’s done in the overview configuration) or ANY email-address (free text) you like. Or even multiple email-addresses (including cc and bc of course).
for example: it would be really useful to set a Group-Supervisor in the Goroup objects and this supervisor can receive email send from a trigger.
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we are currently cleaning up our community requests and came across this request.
Since Version 3.4 you can select users also.
To select Mail-Addresses is intentionally not possible.