Trigger - Conditions with multiple inputs

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: package
  • Operating system: CentOS 7
  • Browser + version: MF68esr

Expected behavior:

A condition should be fulfilled if one of several words is contained.

Actual behavior:

I can’t find a way to search multiple words in a text. I tried using comma, semicolon and space as separators, but then a single search term is no longer found.

What is the procedure here, since you can’t use the text field a second time?

Greetings, Daniel.

Sorry, at the moment regex is not possible within Triggers.
If you happen to have this text within incoming mails already, you could use filters which support regex.

More info about filters can be found here:

It does not only concern mails, but also notes that are created internally. So thank you for your help… I’ll treat you to your evening off and make a feature request out of this problem, too. :upside_down_face:

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