Time accounting activity in the webhook

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: Chrome latest

Hi,
Since Zammad 6.1 there is the extended time accounting, which also supports an activity type.
I use a webhook in Zammad to transfer all recorded times to another program. In the past, I created a custom field in Zammad in which the agent can define the activity type. As this is now implemented directly in the time recording, I wanted to get rid of my custom field. However, I noticed that only the time of the accounted time entry seems to be transferred in the webhook, but not the activity type. The only thing I found is the array “ticket_time_accounting_ids”, which seems to increment some IDs. What do these IDs mean? I can’t see any assignment to the activity types there.

Is there any way to read not only the time but also the type?

2

Sorry, seems to be a duplicate of Missing TimeTracking type in Webhook payload

3

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