Missing TimeTracking type in Webhook payload

Technical assistance
1

Hello Zammad Community,

I hope this message finds you well. I am relatively new to Zammad, but I have managed to configure several features to suit our company’s needs, including some advanced settings.

Currently, I am working on integrating time tracking with our ERP system using webhooks. The integration is mostly successful; however, I am facing an issue with the webhook payload. Specifically, the payload does not include the activity type of the time tracking entry, which would be crucial.

I would greatly appreciate any guidance or suggestions. I have noticed that even in the customizable payload, the variable is missing. Additionally, there it appears that not even the time tracking unit can be selected as a variable. Could this be a bug? Is anyone else working with timetrackings and webhooks?

Thank you in advance for your help!

Best regards,
Stefan Theiner

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: package
2

Hi @stefan.theiner. AFAIK this is by design. All you get via webhooks is listed here.

Maybe an idea would be to use the passed over ticket_time_accounting_ids and use Zammads REST API to ask for more information.

2 Likes
3

Hi @fliebe92,

many thanks for your answer and suggestion. I worked it out with the REST API and it works. I didn’t think on the REST API :slight_smile:
Nevertheless it would be useful to have the type also in the Webhook Payload.

best regards,

4

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