Ticket Usage for default user

Technical assistance
1
  • Used Zammad version: 5.3
  • Used Zammad installation type: any
  • Operating system: any
  • Browser + version: any

Question:

  • How can default user use templates when creating new tickets?
    (even when the administration right administer templates is selcted in the role for the user templates cant be used when creating tickets)
2

So what i would like to do is to allow users the usage of templates I created as an administrator:

image
image1903×924 50.9 KB

User view:

image
image1844×1040 33.1 KB

Wanted change:

Selcectin option for templates on the right side

3

Hi @PeterN,

ticket templates are for agents, not for customers. I guess this is the problem you’re faced with right now.

1 Like
4

Yes. But is there no way to allow the usage of templates for customers too ?

5

No. This is a mere agent functionality.

6

This is really sad and makes Zammad unusefull for our use case. With the objects it could be used for one use case only. Really sad as the tool seemed really good at first glance.

7

If you believe that this is a must have, you’re more than welcome to check if there’s an existing feature request to it (and if so, give the first article your heart) and if not create one:

8

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