Ticket Summary Email

[meyersbs]

This may already be possible, but I couldn’t figure it out.

I want to send a weekly email to ticket owners with a summary of all of their not closed tickets. I am able to get most of the way there, but it sends one email per not closed ticket. I want a single email with all not closed tickets in it.

For example, if I have 5 open tickets, then the scheduler task will send one email for each of the 5 tickets. I want one email with all 5 tickets summarized inside of it.

So maybe this would look like:

for #{ticket} in #{matches}:
Title: #{ticket.title}
Number: #{ticket.number}
Status: #{ticket.state.name}
Created: #{ticket.created_at}
Updated: #{ticket.updated_at}

Please let me know if this is already possible.

[bendergruppe]

we’re also interested

[mamta]

we’re also interested

[ludwig.wirth]

i’m also interested!

[Sal]

This is a good idea. A scheduled email that is a summary of agent performance. I would include closed tickets in that as well. An email showing how many tickets claimed, closed, and left open. Average close time and response time would be good too I think.

[MrGeneration]

You may want to create a feature request here if you want such a functionality so bad:

Feature requests

Other wise it will fly below the “FR” radar.