Ticket reply uses recipient not sender

Infos:

  • Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Ubuntu Server 22.0.4
  • Browser + version: Microsoft Edge 120.0.2210.133

Expected behavior:

  • When I click reply on a ticket, it should use the mail of the sender as the recipient.

Actual behavior:

Steps to reproduce the behavior:

  • Use the reply button on a ticket.

I know that there is a ticket already:
Ticket Reply, Replies to recipient not Sender - Technical assistance - Zammad - Community
But I couldn’t figure out how to solve this issue. Can someone please tell me in detail to fix it? Thank you.

Help on this would be really appreciated.
Thanks in advance.

Richard

OK, after some digging and testing I’ve found the solution:
I missed one email address that my IT team forgot to mention.

You have to enter all the email adresses (Aliases, etc.) related to that mailbox.

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