Hello everyone. I implemented telegram integration, but there was a problem with the automatic response of the ticket number. Help if anyone has encountered this problem and how to solve it. I found a discussion on GIt, but there a specific chat_id is selected, but in fact each employee needs their own. Below is a link to the article from github.
Addition. I checked the work with git through a trigger and a webhook.
You cannot use auto replies (trigger based) for telegram messages. The same applies for agent notifications (the enhancement issue you have linked)
Could you please tell me if this a fundamental decision or just not implemented yet?
If not implemented, what donation is required for prioritization?
We need autoreply “We are currently closed. Opening hours: 9 a.m. to 5 p.m. Monday to Friday” when customers ask a question on Telegram at night and expect a quick answer.
It is not implemented. I cannot decide if something’s gonna hit as a feature or not. The usual “slow” way would be a feature request, maybe there’s already one: Feature requests - Zammad - Community
Other than that, you can contact sales@zammad.com to check what the options are.
Hi there 
I’ve contributed to the core code in a separate branch and will be opening a pull request to add some much needed quality-of-life updates to the Telegram integration.
I’d like to see more of this; namely being able to setup triggers to automatically reply upon certain conditions, just like we can already do with the emails. I might try to do this myself, but for now would like to just ‘stress’ how important it is for us as well.
We’re considering adding tight integrations with our existing Discord and Telegram bots; giving them “ticket management” capabilities with a Zammad as a back-end/back-office.
Kind regards.