Plain Text Mails

[mahescho]

Hi,

what about this FR:

Support for choosing between text/plain and HTML emails

As mentioned in the following issue, it would be nice if you could choose between text/plain and HTML emails. One usecase is to avoid problems with HTML emails like duplicated links when the link to the ticket is send via a trigger email notification

An option to send plain text mails instead of (potentially dangerous) HTML mails is for me the only thing missing in Zammad. Is there any chance to get this pretty important feature?

You are not sure about the danger of HTML mails and why you shouldn’t send HTML mails? Read here:

http://www.georgedillon.com/web/html_email_is_evil.shtml
https://citadeldigitalsecurity.com/the-dangers-of-receiving-and-sending-html-email/

HTML e-mail not worth the risk

The Only Safe E-Mail Is Text-Only E-Mail

and so on …

[MrGeneration]

I reopened the linked Feature request and will close this one, for the sake of overview.

Please continue discussion here:

Support for choosing between text/plain and HTML emails

As mentioned in the following issue, it would be nice if you could choose between text/plain and HTML emails. One usecase is to avoid problems with HTML emails like duplicated links when the link to the ticket is send via a trigger email notification