Our users (<=>customers) are assigned to organisations. We search for a setup where only one single user (let’s call him “superuser”) of an organisation can access (and maybe edit) tickets of all users of this organisation. Within a ticket of any user of “his” organisation he should exactly see what the actual user (<=> customer) of the sees, in particular he shall not see agent’s articles which are set to “internal” .
Does somebody found a configuration for that?
Thx in Advanced