- Used Zammad version: 3.2.0-1578664361.375c4929
- Used Zammad installation source: Debian Package
- Operating system: Ubuntu 18.04
- Browser + version: Firefox 72.0.1
We often get support request from clients reporting multiple issues in one email. I’d like to be able to split these up without logging communication on the ticket. As far as I can see there’s no way to do this:
Is it possible?
Sorry but what’s the use case?
The whole idea of splitting is to actually remove the not required information from the article text and changing the tickets title before submitting the split.
This is usefull, because other wise you’d need to create a note on every ticket that belongs to that one customer request to note what doesn’t need to be done within that particular ticket.
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