Used Zammad version: 3.6.x
Used Zammad installation source: Package
Operating system: Ubuntu LTS
Browser + version: Version 88.0.4324.190 (Official Build) (64-bit)
Not endlessly updating a single ticket automatically for no changes.
Help Desk Notification
Ticket (Upgrading to CS 7) has been updated by “-”. Group: Admin
State: closed → open
Steps to reproduce the behavior:
Happens regularly. Even without any changes to the ticket itself a similar message will be sent every few minutes endlessly. I’m not sure who/what “-” Is for updating the ticket. Another agent was getting these emails, and I switched owners over to myself, and then I started getting them.
It’s not showing that any of our users or agents are changing it for this though, so mostly my question is how can I stop this, and who/what is “-” when it says that is the updater.