SMTP Notification account with O365 not working

Expected behavior:

Zammad to send e-mail notifications

  • When setting an smtp e-mail notification account it should accept the username and password.

Actual behavior:

  • When using full e-mail address as account the system returns:
    501 5.1.7 Invalid address

When using only the username, the system returns:
535 5.7.3 Authentication unsuccessful

Steps to reproduce the behavior:

  • Create a e-mail notification account for O365 using the following settings:
    server : smtp.office365.com
    port: 587

Microsoft is discontinuing basic authentication via IMAP and SMTP so that method will most likely be an issue sooner or later any way.

Apart from that - the email address being used for the sendout (aka the from address) is not configured in the SMTP dialogue of the notification channel. This might be a bit confusing, you can find said mail adress in the email channels settings.

See: Email Notification — Zammad documentation

Thanks for the answer, is there going to be a implementation of another method to send notifications?
And if so, is there an estimate when it is going to be implementated?

Beste regards!

We in general do not communicate any ETAs.
I don’t have any knowledge about future plans regarding notification channels.

If what Zammad currently supports is not good enough for you, you can create a feature request here:

No guarantees though.

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