"Skip trigger (#{trigger.name}/#{trigger.id}) because sender do not want to get auto responder for object (Ticket/#{ticket.id}/Article/#{article.id})"

anon29869905 · July 4, 2018, 10:44am

I think it’s caused by this line:

zammad/zammad/blob/develop/app/models/channel/filter/auto_response_check.rb#L24-L29


# do not send an auto respondse if sender is system it self
message_id = mail[ 'message_id'.to_sym ]
if message_id
  fqdn = Setting.get('fqdn')
  return if message_id.match?(/@#{Regexp.quote(fqdn)}/i)
end

Is your FQDN Setting set to eltoma-dev.com? Because Zammad will skip mails with a message ID containing the FQDN. This is the case for messages send by the system itself. So it will prevent endless loops of sending messages from and to the same system.