By default new Tickets hat the Group “Nicht zugewiesen” (not assigned), I’ve tested with and without assigning a mail to the group as advised in other tickets.
(I have only one mail in zammad)
production.log show this: I, [2019-11-21T13:41:57.975347 #11702-46998715404520] INFO -- : Skip trigger (Auto-Reply (Neues Ticket)/9) because sender do not want to get auto responder for object (Ticket/1366/Article/5826)
What the hell? Where is that option set? I’ve even created new mail accounts to test this, and all of them have this option… That explains why no mail is sent, but I don’t get what this option is.
I’ve seen this "Skip trigger (#{trigger.name}/#{trigger.id}) because sender do not want to get auto responder for object (Ticket/#{ticket.id}/Article/#{article.id})" - #5 by thorsteneckel but for me it doesn’t work on ALL mails, it doesn’t matter where they come from, gmail, yahoo etc.pp. all are affected.