Single SMTP config for all outbound emails

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1-1717572987.fd8871d4.focal
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04.6
  • Browser + version: Any

Expected behavior:

  • I would like to have a single SMTP configuration for outbound emails, regardless of which channel the ticket came in from.

Actual behavior:

  • The outbound SMTP server is selected depending on the incoming channel. In my case, if a ticket was created from the Microsoft 365 channel, Microsoft 365 SMTP is used to send emails. This is the behavior I would like to avoid.

Steps to reproduce the behavior:

  • I have both an Email channel and a Microsoft 365 channel.
  • If a ticket is created from the Microsoft 365 channel, the Microsoft 365 SMTP settings are used for any responses.
2

You can click on the email address in question and adjust its channel:
https://admin-docs.zammad.org/en/latest/channels/email/accounts/secondary-addresses.html

This has no negative effect incoming wise and will use the configured channel for outgoing. Just make sure that this is allowed email wise (DNS configuration etc…). Also note that re-authentication Microsoft 365 channels might revert this change - I am not sure about that regard.

3

Sadly it seems you can only select a channel that shares the same type of channel: when I tried adding a second email to the Microsoft 365 channel the pulldown didn’t list the Email channels:

Screenshot 2024-09-19
Screenshot 2024-09-19886×499 32.6 KB

1 Like
4

Of course not.
Add email aliases for email channels in the email channel section and email aliases for microsoft 365 channels in the microsoft 365 channel section.

You can add as many aliases for a specific channel as you want.
Just make sure the mailbox in question may use the email address in question as sender address.