- Used Zammad version: 3.1.x
- Used Zammad installation source: package
- Operating system: CentOS 7
- Browser + version: MF68esr
If we have a main issue and 2 or more customers open a ticket for this issue, the support is merging it to only one ticket and all customers can follow the solution progress.
If i actually merge tickets from different customers, only one (the real) customer can see the ticket history. The other guys only see the merged status and have insufficient permissions to open the main issue ticket.
Zammad should stack the customers and should be accessible to all involved guys.