Send email with full ticket-text at closure

  • Used Zammad version: 3.2
  • Used Zammad installation source: (source, package, …) : package
  • Operating system: Centos 7
  • Browser + version: firefox 66

Expected behavior:

  • When closing a ticket i would like to send the complete overview of the ticket (original article) and all the public notes.

Actual behavior:

  • I can put in keywords for the ticket title etc…but i didn’t find how to email the complete ticket.
1 Like

You should try #{article.body}

#{article.body} gives you the last body of the article. But not the full thread.
I could live with something like #{article0.body} for the original request and #{article.body} for the last answer if that is somehow possible.

No this is not possible at all, sorry.

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