I need a trigger that sends the complete history of a ticket (all messages) to a kind of backup email address when the ticket has been set to close.
According to (Dec 2019):
Send email with full ticket-text at closure - Technical assistance - Zammad - Community
this is not possible, but I read somewhere (cannot find that source again ) that this has been implemented in Zammad - hasn’t it?
I am using Zammad 5.2.x
This topic was automatically closed 41 days after the last reply. New replies are no longer allowed.
What you want to achieve is not possible in Zammads core. This hasn’t changed I’m afraid.