Used Zammad installation type: Repository from Zammad
Operating system: Linux Debian 10
Browser + version: Opera LVL2 (core: 73.0.3856.400)
in our Zammad installation we are write at the beginning from every Ticket Title the Organization Name manual into [Organization] after these we have the Problem
[Organization1] Machine not working
For the internal Usage all is ok and we have no problems and much more overview in the list on the left side, what custoemr have what problem. For us it is fast and easy in usage.
But when we need help from the manufacturer of the machine and write a E-Mail directly with Zammad to the Manufacturer, we have automaticlly in the E-Mail Title all these informations:
[Organization1] Machine not working [Ticket#392847]
But i think with the personal data privacy it is not correct that we share with the email title direct the organizaion name. Now the question is, can i add the organition name automaticlly with a object into the Title and when it is possible, can i hide this object automaticlly when i send a mail?
thanks a lot for your post. When i create a Ticket, i use the User who had Problem and this user has his Organisation. Thats clear for me
But i have many Cases in the left Ticket Bar. And when all Tickets have the same Subject or only with a little bit different in the Subject, it is very hard to see directly what ticket is from what company. And i must click on every Ticket to see the Detail and the Customer from the Ticket.
And that is the reason why i had the Idea with the [Customer] Subject.
Attached you see a example from my daily view into zammad.