Searching for users shows a lot of blank lines / space

Technical assistance
3

Hey,

Thanks for the suggestion. I rebuilt search indexes because of this issue. I tried to do it again, but it didn’t change anything.

I noticed a couple of things while rebuilding this time:

  1. The blank spaces increase as users are indexed, so it’s definitely something to do with the way search indexes are built.
  2. It doesn’t affect searching for customers when adding a ticket, so it’s limited to searching for emails when adding an email note to a ticket.

Like I mentioned, we have a quite a few users without an email address and the blanks are for those users. It seems like users without email get included as empty strings rather than being skipped when the search occurs.