Searching for users shows a lot of blank lines / space

Technical assistance
1

I updated to the most recent Docker Compose config and now when I search for users to email on a ticket note I get a lot of blank lines / spaces. It’s only a minor annoyance. I wonder if it’s intended.

zammad-email-search
zammad-email-search803×406 11.2 KB

Infos:

  • Used Zammad version: 6.5
  • Used Zammad installation type: Docker Compose v13.6.0
  • Operating system: Ubuntu 24.04
  • Browser + version: Google Chrome (138.0.7204.158)

Expected behavior:

  • When adding an email note, the search list shows only users with email addresses.

Actual behavior:

  • When adding an email note, the search list shows a lot of blank spaces for users without email addresses.

Steps to reproduce the behavior:

  • Add an email note, search for a common name.
2

Try to rebuild your searchindex

3

Hey,

Thanks for the suggestion. I rebuilt search indexes because of this issue. I tried to do it again, but it didn’t change anything.

I noticed a couple of things while rebuilding this time:

  1. The blank spaces increase as users are indexed, so it’s definitely something to do with the way search indexes are built.
  2. It doesn’t affect searching for customers when adding a ticket, so it’s limited to searching for emails when adding an email note to a ticket.

Like I mentioned, we have a quite a few users without an email address and the blanks are for those users. It seems like users without email get included as empty strings rather than being skipped when the search occurs.