i’m trying to configure specific roles where users assigned to can only manage tickets (with agent rights) belonging to specific organizations. So far so good - works!
But when testing it out, I noticed that users who can now only access specific organizations tickets, can still see all customers (from differrent organizations too) inside Zammad.
My understanding of this is: Roles with access on specific organization tickets based on Group Access should restrict customer visbility to the same organization or it should be choosable as a boolean.
Maybe i’m missing something, so please let me know if this makes sense or if there are any further questions.
Hi @MrGeneration ,
i saw that you’ve changed the category to “Technical assistance”.
So i assume tha i’m doing something wrong when configuring the userrights.
Can you help me with this?
Users / Customers are not namespaced by group.
Agents can always see / find all customers and organizations.
Please have a look at the documentation.
Hello @techteam-mdg how did you solve your problem?
@MrGeneration I understand your comment so it’s not possible to assign groups to clients?
Hello @rogeralmeida1910 ,
till now we didn’t solve it, because we were waiting for a reply.
@MrGeneration my understanding of this is, that if one agent is restricted to only edit tickets inside Group X they should also only be able to see Users within that group.