Response to zabbix requests

Infos:

  • Used Zammad version: Версия Zammad 6.2.0-1709021816.ef020c54.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
    Expected behavior:
    When I receive an application from zabbix, I can respond to it and a response will be displayed in zabbix, for example, I wrote a message and it was attached to the application in zabbix or I closed the application in zammad and the application was closed in zabbix
    Actual behavior:
    When receiving an application from zabbix, there is no response button, as for example when applying via mail, when closing an application, nothing happens in zabbix either
    Steps to reproduce the behavior:
    integrate zabbix and zammad according to official documentation

There is no such thing as the functionality that you’re looking for.
Zabbix is a monitoring system - that means if you want an incident to close, the issue has to be solved and thus Zabbix has to recognize that the service has healed.

This heal incident would then (normally) cause a message to be sent to Zammad so that it closes the ticket that has been created earlier.

The documentation outlines what exactly you can expect - nothing more. :slight_smile: