Reopen of Drag+Drop from Outlook 365 (client) to Zammad deletes email in Outlook
Please add .dropEffect = “copy” since it seems to be “move” by Default which causes this issue.
Thank you.
Infos:
- Used Zammad version: 3.1.x
- Used Zammad installation source: Docker
- Operating system: Windows 10
- Browser + version: Chrome 83
Expected behavior:
- drag and drop a mail from outlook to a ticket
- the email gets added to the ticket
- the email remains in Outlook
Actual behavior:
- the email gets added to the ticket
- the email is deleted in outlook
Steps to reproduce the behavior:
- open Outlook 365 (desktop application)
- select a email and drag it to the zammad new ticket description field
- drop de email
- the email gets added to the ticket
- the email remains in Outlook
I’ve tried the same on other sites that use a dropzone to add files, they do pick-up the MSG file from outlook, but don’t delete the email in outlook. I’ve searched for an option to disabled this behavior, but didn’t find anything.