Please add .dropEffect = “copy” since it seems to be “move” by Default which causes this issue.
Thank you.
Infos:
Used Zammad version: 3.1.x
Used Zammad installation source: Docker
Operating system: Windows 10
Browser + version: Chrome 83
Expected behavior:
drag and drop a mail from outlook to a ticket
the email gets added to the ticket
the email remains in Outlook
Actual behavior:
the email gets added to the ticket
the email is deleted in outlook
Steps to reproduce the behavior:
open Outlook 365 (desktop application)
select a email and drag it to the zammad new ticket description field
drop de email
the email gets added to the ticket
the email remains in Outlook
I’ve tried the same on other sites that use a dropzone to add files, they do pick-up the MSG file from outlook, but don’t delete the email in outlook. I’ve searched for an option to disabled this behavior, but didn’t find anything.
Hey @mg4life - thanks for the follow up and the hint on .dropEffect = "copy". This looks like a viable option. @MrGeneration can you please create an issue from this and add the .dropEffect = "copy" reference?
Sorry for the huge delay on my end!
Not just because this affects a paying customer by now, but also because I was way too slow I put this issue in priotized workflow.
If you want to view the current state you can find the issue here:
We’ll update the ticket as soon as anything moves.