select a email and drag it to the zammad new ticket description field
drop de email
the email gets added to the ticket
the email remains in Outlook
I’ve tried the same on other sites that use a dropzone to add files, they do pick-up the MSG file from outlook, but don’t delete the email in outlook. I’ve searched for an option to disabled this behavior, but didn’t find anything.
I don’t think this has anything to do with the e-mail channel? This is when end users create a new ticket in which they add a MSG file via drag and drop from their Outlook client. In their own email box (not linked to Zammad) the email gets deleted (not going to the trash).
Sorry but I don’t think this is Zammad related then??
If you think so, please check (and maybe share) your docker-logs.
My guess is that either the message was so broken that it didn’t import it or Zammad never saw it.
The second video uses a dropzone for files that keeps the file in outlook, Zammad doesn’t. Might be some function from the drag-drop action that gives another command back to outlook?
Sorry but I don’t think that this is a direct cause of Zammad.
Maybe there’s special hacks for this, but if we’d actively remove stuff, your files would have to miss after wards as well.
Hey @PRBM - welcome to the community! I’ve never seen or heard of this behavior before. Very interesting and strange. I’ve checked the code that is responsible for uploading files but haven’t found anything that I can relate to this. I’m sorry but I think I can’t help. If you find any information on this behavior I’ll happily take a second look.