Zammad - Community

Pending close tickets, status set to "Open" on reply

Technical assistance

MrGeneration November 27, 2019, 10:25am 2

Please take a look at the following post

Ignore followup - mantain ticket closed or pending reminder Technical assistance

Infos: Used Zammad version: 3.0 Used Zammad installation source: docker Operating system: Ubuntu 18 Browser + version: any Expected behavior: Ignore replies to a ticket until agent decides Actual behavior: Every reply reopens ticket Steps to reproduce the behavior: I.e. when there’s a ticket with many peoples involved, there’s an ongoing discussion but the agent just needs to be CCed until the parties decide what to do. Other situation: a ticket is created with a deadline, and until that…

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